Dealing with Difficult People

Master Trainer, Learning Expert, National Speaker

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. There are things that you can do to hold high impact conversations from understanding what makes us and others difficult, determining the best approach for people who appear to be difficult and use Emotionally Intelligent results for the best outcome in all difficult conversations

Have you ever wondered..

How to hold high-impact conversations with those who display difficult behaviors?

Why people act the way they do?

What tools there are to understanding others better with emotional intelligence?

What you can expect

Identify the core needs from difficult behaviors

Understand the people you communicate with and the root cause to difficult behaviors.

Apply proven techniques to diffuse potential conflict and increase impact and understanding with people at work.


We work with you to determine the delivery style VIRTUAL or IN PERSON. 1-2 hours, half or full day delivery that would work best for your organization and your teams.